Frequently Asked Questions - august - art, gallery, kent, buy online

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I’M AN ARTIST AND WOULD LIKE MY WORK TO APPEAR ON AUGUST.UK.COM. WHAT DO I DO?
WHAT ARE COOKIES?
HOW DOES AUGUST.UK.COM USE MY PERSONAL INFORMATION?
CAN I SHIP TO A LOCATION OTHER THAN MY HOME?
WILL MY ARTWORK ARRIVE FRAMED OR UNFRAMED?
IS THERE ANY WAY I CAN KNOW MY ART IS AUTHENTIC?
WHY AM I HAVING PROBLEMS ORDERING FROM THE SITE?
WHAT IF ARTWORK ARRIVES WITH ME DAMAGED?
WHAT IF I’M NOT HAPPY WITH MY PURCHASE FOR SOME REASON AND WANT TO RETURN IT?
WHEN WILL I RECEIVE MY ORDER?
WHEN WILL MY CREDIT CARD BE CHARGED?
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
CAN I GET ADVICE ONLINE?
WHAT SUPPORT IS OFFERED AT AUGUST.UK.COM?
CAN I BUY THE ART SHOWN ON AUGUST.UK.COM ELSEWHERE FOR A LOWER COST? SHOULD I SHOP AROUND?
IS THERE A MONEY BACK GUARANTEE?
IS THE ARTWORK INSURED?
IS DELIVERY INCLUDED IN THE PRICE?
HOW IS THE ART DELIVERED TO ME SAFELY?
HOW CAN I BUY ART FROM AUGUST.UK.COM?

I’M AN ARTIST AND WOULD LIKE MY WORK TO APPEAR ON AUGUST.UK.COM. WHAT DO I DO?
Simply contact us and we will have a chat. Email Paul.cooper@august.uk.com, telephone 01892 722066, or write to us at August Gallery Limited, High Street, Brenchley, Kent TN12 &NQ

WHAT ARE COOKIES?
New technologies are available on the internet that help us to deliver a customised visitor experience. In particular, there is a technology called "cookies" which may be used by us to provide you with information from our website.

A cookie collects a piece of data that a website can send to your browser, which it then may store on your system. Cookies allow us to make our website more user friendly. We also use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies.

You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you choose not to accept cookies, you may have difficulty using our website.

We do not share the information our cookies gather with any third parties .

HOW DOES AUGUST.UK.COM USE MY PERSONAL INFORMATION?
At august.uk.com, we are committed to protecting your privacy. We use the information we collect about you only to process your orders and to provide a more personalized online experience.

CAN I SHIP TO A LOCATION OTHER THAN MY HOME?
Yes. When you are purchasing from august.uk.com you are given the option to ship to any address that you choose. We find many people like to give a beautiful piece of art as a gift so this can be useful. We do ask you to inform the person receiving to expect a delivery as the items are valuable.

WILL MY ARTWORK ARRIVE FRAMED OR UNFRAMED?
When art shown in our gallery has already been framed it is clearly described as framed. Most of our art is unframed and again it is clearly described as such. Occasionally, large format artworks will arrive packaged in a reinforced large-diameter tube. If you would like advice about framing your artwork, we can help, simply contact us. At august.uk.com we can help you find a recommended framer and are happy to provide information about frame specifications for different artworks.

IS THERE ANY WAY I CAN KNOW MY ART IS AUTHENTIC?
We have a personal relationship with the artists who are featured in our gallery. We ensure that artwork is the actual work of the artist. In the case of limited edition prints, prints will be signed and numbered by the artist. However in some cases, where the artist is deceased for example, other forms of authentication will be provided. All artworks usually arrive with an august.uk.com document of endorsement.

WHY AM I HAVING PROBLEMS ORDERING FROM THE SITE?
The most common cause of difficulties is that users have turned off the 'accept cookies' or 'cookies enabled' option in their browser menus. In order for our site to make a secure transaction, your browser's options will need to be set to accept cookies. If you continue to experience problems, please contact us. We will see what we can do to help. Webmaster@august.uk.com

WHAT IF ARTWORK ARRIVES WITH ME DAMAGED?
In the unlikely event that your delivered artwork is damaged in any way, you must inform us immediately by telephoning 01892 722066. We will then guide you through your options. These may include replacing the damaged work (in the case of limited edition prints), credit towards another purchase, or a full refund. If you do not inform us immediately this will create difficulty. This does not affect your statutory rights as a consumer.

WHAT IF I’M NOT HAPPY WITH MY PURCHASE FOR SOME REASON AND WANT TO RETURN IT?
We offer you your money back within seven days of delivery* if you are unhappy with your purchase, however we will not pay for delivery and despatch and that will be deducted from your refund. *In all cases individual circumstances will be reviewed and in order for a refund to be made you must telephone us on 01892 722066 from the first instance and a refund will be offered at our discretion. However, under no circumstances will our liability exceed the value of the initial payment received. If you are unhappy with the artwork you have received we will normally accept its return provided that it is in perfect condition, as it left the gallery. The artwork will be examined when returned and when we are satisfied that its condition is as it left the gallery, then a refund will be made. Please note that despatch and delivery costs will not be refunded in any circumstances. These will be paid by you and will be deducted from the cost of any refund. All these details are fully explained in our terms and conditions which you can read in full on this website. You can also download a word document by clicking here.

WHEN WILL I RECEIVE MY ORDER?
Once the order leaves our location, delivery time within the UK usually takes between four and seven days. For deliveries outside of the UK, we will email you a time depending on your location. Once your order has been shipped we will email you details of how to track the order online.

WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will only be charged when your order is accepted online. You will receive a written confirmation by email from us when this happens.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept all major credit and debit cards for payment online.

CAN I GET ADVICE ONLINE?
Of course. The art experts at august.uk.com can respond to your questions about types of art, purchasing, framing, shipping, displaying, and caring for the work you select. Email us on art@august.uk.com and please allow us at least 48 hours to reply.

WHAT SUPPORT IS OFFERED AT AUGUST.UK.COM?
Our customer support team are available from Mon-Fri: 9am-5pm GMT and will be more than happy to answer your queries by email. contact us

CAN I BUY THE ART SHOWN ON AUGUST.UK.COM ELSEWHERE FOR A LOWER COST? SHOULD I SHOP AROUND?
The art shown here is exclusive to august. You can buy it here, or in our August gallery but the price is the same. You will not be able to buy it cheaper elsewhere, as August have the exclusive rights to sell as long as the art is displayed in our August gallery and online at august.uk.com.

IS THERE A MONEY BACK GUARANTEE?
We offer a seven day money back guarantee. See our terms and conditions for full details.

IS THE ARTWORK INSURED?
All items are fully insured during transit to cover damage, theft, loss or non-delivery. In the unlikely event of artwork arriving damaged, please inform us immediately. If you do not inform us straight away, you may invalidate the insurance. If, for whatever reason, you are concerned about the status of your delivery, please contact us
Once the artwork reaches you and is in your possession, naturally then it is your responsibility to insure it.

IS DELIVERY INCLUDED IN THE PRICE?
The price you see on our website includes delivery to a UK postcode using our secure specialist delivery system. If you want delivery to a destination outside the UK we will quote you an additional delivery charge using the same secure specialist method.

HOW IS THE ART DELIVERED TO ME SAFELY?
We use one of the world’s leading secure specialist delivery companies to get your art to you safely and undamaged. It is insured so you are protected against damage, theft or non arrival for any other reason.

HOW CAN I BUY ART FROM AUGUST.UK.COM?
It is simple to purchase from august.uk.com. Simply find the work of art you want to purchase on our website and click on “buy now”. You are then taken to the secure payment part of our site, where we use a world-leading specialist payment company to process your order. We accept leading credit and debit cards. Whatever method you choose august.uk.com offers you a secure way to pay and a 7-day 'no hassle' money-back guarantee. See our terms and conditions for details. You can also view the artworks and purchase from our gallery showroom.